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🚚 FREE DELIVERY for orders over 150 AED (all Emirates) and 200 AED (Abu Dhabi area) 🚚

💯 Delivery within 1-3 business working days (depending on location) 😊
🚚 FREE DELIVERY for orders over 150 AED (all Emirates)
& 200 AED (Abu Dhabi area) 🚚

💯 Delivery within 1-3 business working days 😊
(depending on location)

Return, Refund, and Cancellation Policy

Our Quality Assurance and Careful Inspection Before Shipping

We carefully inspect every product and it's packaging before dispatch to ensure you receive your order in excellent condition. Because of these thorough checks, returns due to damage are very uncommon.

If you do find any damage upon delivery, please notify us immediately with photos so we can assist you promptly.

 

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ORDER CANCELLATION

 

  • Orders may be cancelled before the item is shipped.

  • Cancellations are only allowed within 12 hours of placing the order. Once shipped, the order is subject to our standard return and refund policy.

  • Contact us via WhatsApp Support or email at online.bigshipdxb@gmail.com

Note: We reserve the right to cancel any order if the customer fails to accept delivery within a reasonable timeframe.

 

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RETURN

 

Returnable Items

  • Items received defective or damaged
  • Items received incorrectly (wrong item sent)

Non-Returnable Items

  • Items not in original packaging
  • Products that have been tampered with or altered
  • Items missing original tags

  • Items that have been used, damaged, or are not in the same condition as when received

 

Return/Refund Eligibility

To be eligible for a return or refund, customers must meet the following requirements:

  • Return the item within 7 days of receiving the shipment
  • The item must be unused and in the same condition as when received
  • The item must be returned in its original packaging with all original tags and identification stickers intact
  • Provide a receipt, invoice, or proof of purchase

 

How to Return?

To return a product, contact us via WhatsApp Support or email us at online.bigshipdxb@gmail.com.

  • Return shipping costs are the customer’s responsibility and are non-refundable.

  • If a refund is approved, the return shipping fee will be deducted from the refund.

  • Return collection time may vary depending on your location.

 

Important Notes:

  • We reserve the right to deny returns if a customer is found to be frequently returning purchases without valid reason or if the product shows signs of use.
  • We also reserve the right to refuse future orders from customers with a history of frequent returns.
  • Approved refunds will be issued for the item price only; shipping and handling fees are non-refundable.

 

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REFUND


If Order is Delivered:

Once we receive and inspect your returned item, we will contact you to confirm receipt and notify you of the approval or rejection of your refund.

If Order is Not Yet Delivered:

You may cancel your order before the item is shipped for a full refund.

 

Refund Processing:

Approved refunds will be processed based on the original payment method (excluding shipping fees):

  • Card Payments:
    Refunds will be credited back to your original card. Please allow up to 7 working days for the refund to reflect, depending on your issuing bank's processing time.
    Alternatively, you may request the refund to be issued as a Credit Voucher for future purchases.

  • Cash on Delivery (COD):
    Refunds will be issued as a Credit Voucher, which you can use for your next order on our website.

 

Late or Missing Refunds:

If you haven’t received your refund yet:

  1. Re-check your bank or card account.

  2. Contact your credit card provider. It may take time before the refund is officially posted.

  3. Contact your bank for further assistance.

If you've done all the above and still haven't received your refund, please reach out to us at online.bigshipdxb@gmail.com.

 

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SALE ITEMS REFUND POLICY

 

Only regular-priced items are eligible for refunds. Sale or promotional items are final sale and cannot be refunded.

However, if the sale item is defective or damaged, please contact us within 7 days for a replacement or store credit. We encourage exchanges or store credit for all sale items returned in original condition within 7 days.

 

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PRE-ORDER POLICY

 

Pre-order items are non-refundable and non-returnable. Please ensure your order is final before placement, as cancellations are not accepted post-order.

 

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