PAYMENT
Our current payment options available are:
* Visa (Credit / Debit Card)
* Mastercard (Credit / Debit Card)
* COD (Cash on Delivery)
COD Terms & Conditions:
* Only cash payments will be accepted upon delivery.
* No order cancellations are allowed. Please inspect your items upon receipt. If you need to return an item due to a size change or if you dislike the product, please contact BIGSHIPDUBAI for information on return procedures and fees.
* The courier will not accept returned items at the time of delivery.
COD Payment Instructions:
Kindly hand over your payment to the delivery person. We are not encouraging order cancellations upon delivery.
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SHIPPING RATES
STANDARD SHIPPING RATE
* 35.00 AED is the standard shipping fee
FREE SHIPPING
* Other Emirates - Free Delivery on orders over 150.00 AED
* Abu Dhabi Area - Free Delivery on orders over 200.00 AED
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SHIPPING POLICY
* Once your return is received, inspected and prove that the fault is not on us, the return shipping fee will be deducted from the refund.
REFUND
* Shipping and handling are non-refundable.
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DELIVERY
* Our standard delivery window is 1 to 3 business days from the time your order is confirmed, depending on your location. We strive to ensure that all orders are delivered within this timeframe. However, delays may occur due to factors beyond our control (e.g., weather, courier issues, or remote locations).
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OTHERS
* To prevent delivery failure, it's the customer's responsibility to provide accurate information and ensure that someone is available to receive the delivery and answer the courier's call.